For the most part, everything in our shop is made to order. We offer a ton of customizations, which makes us unique. Your pillow is created just for you. For this reason, we cannot offer returns unless there is a quality issue with your order {as in a mis-spelled word, tear or stain}

If there is a problem with your order upon arrival, please email us here within 72 hours of delivery. Be sure to include your name, order number and tracking number (if available).

If items arrive damaged, photos will be required and upon approval, replacements or refund will be sent. In some cases, a claim may need to be filed with the USPS.

If items are out of stock and/or on back order, a refund may be issued at owners discretion, otherwise a store credit will always be issued!

Customer is fully responsible for return shipping charges unless a shipping mistake has been made on my end. 

All items must be returned in original and unused/unwashed condition, otherwise a refund/replacement will not be issued. 

With Lavender and Grace is not responsible for lost or stolen packages.

We do not offer refunds or exchanges on wholesale orders, or items purchased at any of our retailers. Please contact your retailer to inquire about their refund/exchange policy.